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CONTACT CENTER FOR HANDLING TELESERVICES THROUGH MOBILE DEVICES

[Category : - Telecommunications]
[Viewed 16 times]

A contact center system and related methods for handling teleservices in voice and data through a plurality of mobile devices such as smartphones is provided. The contact center system is characterized by a very wide functional platform for contact center fully integrated in a single system, with maximum elasticity to increase or decrease capacities based on the characteristics of the cloud, and capable to deliver via an agent mobile platform all the functionality of a fixed-up workstation into a smartphone. The contact center system according to the embodiments is capable to route a call from a customer

Patent publications:

 US 11082562
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Seller:

ujjwal.jha (India)

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